Hello Welcome to my profile, I’m Pratik Mistry, a seasoned Salesforce professional with over 15 years of experience in the industry, including a decade immersed in the Salesforce ecosystem. As the founder of RailBot Solutions, a Salesforce Consulting Partner, I specialize in Salesforce implementations, particularly in Field Service Lightning for small and medium-sized firms. My expertise extends to optimizing operations in industries like Home Improvements, Roof and Solar Installations, and Railway Operations.
With 10 Salesforce Certifications, including a recent MuleSoft Associate certificate, and a PMP, I’m committed to delivering seamless Salesforce solutions tailored to your business needs. My approach ensures that service resources and dispatchers are empowered to deliver exceptional value to customers on time, every time.
Whether it’s implementing Salesforce, offering consulting services, or driving user adoption, I’m here to guide you every step of the way. Let’s work together to transform your Salesforce experience and achieve your business goals.
EXPERIENCE
2020- Present
PROJECT MANAGER
CORESPHERE
2020-2020
INTEGRATION ANALYST
LIFEMATTERS
2019-2020
PRODUCT OWNER
OPTUM
2017-2019
SALESFORCE OPERATIONS SUPPORT SPECIALIST
DC PUBLIC WORKS
2014-2017
OPERATIONS ANALYST
TE CONNECTIVITY
EDUCATION
December 2015
Master Degree in Business Information Systems
University of Maryland- Robert Smith School of Business